I live a busy life and so I need a flexible service. I dropped my car and its key to the workshop at 1030pm. I was greeted by a talking CCTV camera. Now that's customer care. My van was serviced and Mot within the allocated time frame. I came by bicycle to pick up my van. I was greeted by a cold bottle of water. Its the little things that matter! Great customer service, ease of access and friendly.